Private Insurance – Paying for Protection Against Serious Personal Injury
Thursday, June 28th, 2007Part III:
For many of you, $1,050 per month is not a sufficient living allowance or income replacement benefit. This explains why disability insurance is such a popular form of protection. Disability insurers know that we are all extremely dependent on our income stream. As such, most disability policies focus on disability that interferes with the capacity to work at an occupation and earn a living. Each disability policy has its own definition of total disability. In general, these policy definitions can be divided into two categories: “own occupation” policies and “any occupation” policies.
“Own occupation” policies cover the insured so long as he is rendered incapable of pursuing the occupation in which he was engaged at the time he became disabled. The assessment of disability focuses on whether the insured is able to perform substantially all of the duties of his occupation.
“Any occupation” policies provide benefits only where the insured is unable to engage in an occupation for which she is suited. The benefits provided by “any occupation” policies are much narrower than those provided by “own occupation” policies. The “any occupation” policy benefits end as soon as the insured has recovered enough to work at a suitable occupation or one for which she is reasonably fitted, regardless of whether she is able to do the type of work she is accustomed to doing. The assessment of disability in this context involves a consideration of a number of variables, including the state of health and physical capabilities of the insured, and his or her education, training and experience, as well as the general suitability of the proposed alternative occupations.
It is up to the insured to show, usually through medical evidence, that they cannot work at his or her own or another occupation. The burden then shifts to the defendant insurer to identify jobs that are within the insured’s capabilities and for which the insured has the proper education, training, or experience.
It is quite common for a disability insurance policy to provide “own occupation” coverage for two years, after which the policy definition of total disability changes to an “any occupation” type of definition. In spite of these reasonably narrow limits, however, the courts have decided that disability insurance policies should be interpreted “liberally”, not “literally”. Since the purpose of disability insurance is the protection of income from employment, the courts will not require an insured to take “just any job”.
The alternate occupation or work must be similar in relation to income, status, regularity, and so on. An occupation for which the insured is “reasonably fitted” is one which is not inconsequential or trivial and which is similar in nature and remuneration to her usual occupation. Judges will not compel a person who is accustomed to heavy physical labour or outdoor work to adapt to clerical duties or other light work in an office or a store. Similarly, professionals, managers, business executives or other individuals involved in specialized line of work at a high level will not be forced to move to another line of work. Each case is decided on its facts. For example, these principles might not apply in the same way to a younger worker, who is less settled in his or her career.
The courts have also recognized that a person might meet the definition of total disability if they are hindered in the performance of their duties by pain, fatigue, or some other impediment. A person can also meet the definition of totally disabled if a reasonable person, that mythical creature of the law, would recognize that he should refrain from certain activities and/or stop working to prolong his life or effect a cure for his illness.
As you can imagine, these definitions of total disability leave a lot of room for argument with disability insurers. Recently, the courts have started punishing insurers for these arguments. A disability insurance policy is understood to be a peace of mind contract. In paying premiums for a disability insurance policy, the insured expects that benefits will be paid if a disability strikes and leaves him without the ability to earn an income. The insurer has a duty to meet its contractual obligation, that is, to pay benefits to those persons entitled to them. When the insurance company wrongly denies these benefits and forces the insured to bring a lawsuit to gain the benefits to which he was entitled, the insured can claim damages not just for the benefits under the policy, but additional damages for the mental suffering and stress caused by the refusal. In Fidler v. Sun Life Assurance Co. of Canada, 2006 SCC 30, the Supreme Court of Canada approved the trial judge’s award of $20,000 in aggravated damages to compensate the insured for the insurance company’s denial of her claim over a five year period. Aggravated damages are the courts’ way of compensating an insured forced to litigate for the lost peace of mind.
In an earlier Supreme Court of Canada decision, Whiten v. Pilot Insurance Co., 2002 SCC 18, the court approved a jury award of $1 million punitive damages against an insurance company. Punitive damages are not designed to compensate; they are designed to punish. The purpose of punitive damages is retribution, deterrence, and denunciation. Punitive damages are meant to be the exception, rather than the rule. They are saved for high-handed, egregious, arbitrary or highly reprehensible misconduct that departs to a marked degree from ordinary standards of decent behavior.
In Whiten, the insured lost her house in a fire. The insurance company denied her claim, alleging arson. The company pursued a deliberate course of conduct that was designed to force the insured to make an unfair settlement for less than she was entitled. It continued this conduct for more than two years while the insured’s financial situation became increasingly desperate. In the end, she had to spend $320,000 in legal costs to collect the $345,000 she was owed under the policy. The jury was so outraged by the insurance company’s conduct that it awarded $1 million in punitive damages. The Supreme Court of Canada found that this amount was at the high end of the acceptable range, but that it could be reasonably supported on the facts of this case.
In Fidler, by contrast, the Supreme Court of Canada concluded that the facts did not support a claim for punitive damages. Although the insurance company’s actions in denying the insured’s total disability claim in the face of supporting medical evidence were troubling, the company’s actions were not so high-handed, malicious, egregious or highly reprehensible to warrant retribution, deterrence or denunciation.


